STUDENTS GRIEVANCE REDRESSAL POLICY

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1. PREAMBLE

The Grievance and Redressal Cell functions in accordance with institutional policies to ensure a fair, transparent, and unbiased system for addressing grievances. It provides a structured framework for receiving, examining, and resolving complaints from students.

The Cell meets periodically to review grievances, analyze trends, and ensure timely resolution through appropriate corrective measures.

2. OBJECTIVES

• Provide a structured grievance redressal mechanism
• Ensure fairness, accountability, and transparency
• Protect student rights and dignity
• Promote healthy relationships within the institution
• Prevent recurrence through corrective actions

3. SCOPE

This policy applies to grievances related to:

• Administrative and infrastructure issues
• Harassment, discrimination, or unfair practices
• Violation of institutional or regulatory norms

4. COMPOSITION

• Chairperson: Principal
• Convener: Nominated Faculty
• Members: Head of Departments
• Student Representative: One female student

5. PROCEDURE

1. Submit grievance via written form or online portal
2. Acknowledgement within specified time
3. Review and investigation by the Cell
4. Hearing for all involved parties
5. Decision and corrective measures
6. Written communication to complainant
7. Confidential record maintenance

6. TIMELINE

• Acknowledgement: Within 48 hours
• Preliminary Review: Within 7 days
• Final Resolution: 15–30 working days
• Delays will be communicated with reasons

7. DOCUMENTATION

• Policy & Guidelines
• Annual Action Plan
• Meeting Minutes
• Attendance Records
• Reports & Evidence
• Feedback Analysis
• Annual Report to IQAC

8. REVIEW

The Grievance Redressal Cell will be reviewed annually by IQAC. Updates will be made based on feedback, UGC guidelines, and NAAC requirements.